Privacy policy

Last updated: 1 August 2026

Introduction

The Write Typer ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, create an account, purchase our products, use our repair services, submit reviews, or communicate with us.

This Privacy Policy should be read together with our Terms of Service and any other policies available on our website.

For the purposes of applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, The Write Typer is the data controller responsible for your personal information.

1. Information We Collect

We may collect and process different types of personal information depending on how you interact with us.

Contact Information

Such as:

  • name;

  • email address;

  • postal address;

  • billing address;

  • delivery address;

  • telephone number.

Account Information

If you create an account with us, we may collect information such as:

  • account login details;

  • saved preferences;

  • order history;

  • account settings.

You are responsible for keeping your account login details secure.

Order and Transaction Information

Such as:

  • products purchased;

  • order history;

  • payment details;

  • delivery information;

  • returns and refund information.

Repair Service Information

Where you use our repair services, we may collect information including:

  • your name and contact details;

  • details about your typewriter;

  • photographs or descriptions of faults;

  • repair instructions and communications.

Website and Device Information

When you visit our website, we may automatically collect information such as:

  • IP address;

  • browser type;

  • device information;

  • pages visited;

  • website usage information.

This information may be collected through cookies and similar technologies, as described in Section 8 of this Privacy Policy.

Reviews and Communications

We may collect information contained in communications you send to us, including:

  • emails;

  • enquiries;

  • customer service messages;

  • reviews or feedback submitted through our website or review applications.

2. How We Collect Personal Information

We may collect personal information:

  • directly from you when you create an account, place an order, contact us or use our services;

  • automatically when you use our website;

  • through Shopify and applications connected to our store;

  • from payment providers, delivery providers or other partners where necessary to provide our services.

3. How We Use Your Information

We use your personal information for purposes including:

Providing Products and Services

To:

  • create and manage customer accounts;

  • process and fulfil orders;

  • arrange delivery;

  • provide repair and servicing services;

  • process payments;

  • manage returns and refunds;

  • communicate with you about your orders.

Customer Support

To:

  • respond to enquiries;

  • provide assistance;

  • maintain records of communications.

Improving Our Website and Services

To:

  • understand how customers use our website;

  • improve our products and services;

  • maintain website security and functionality;

  • improve customer experience.

Marketing Communications

If you choose to subscribe to marketing communications, we may use your information to send newsletters, product updates and promotional messages.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in those communications.

We will continue to send essential service-related communications where necessary, such as order confirmations, delivery updates and repair-related messages.

Reviews and Feedback

We may use third-party review applications connected to our Shopify store to collect and display customer reviews and feedback.

Legal and Security Purposes

We may use personal information to:

  • comply with legal obligations;

  • prevent fraud;

  • protect our business and customers;

  • enforce our terms and policies.

4. How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business.

These may include:

Shopify

Our website is powered by Shopify, which provides our online store platform and processes information necessary to operate our website, manage accounts and fulfil orders.

Payment Providers

Payment information is processed securely through payment providers.

We do not store complete payment card details.

Delivery Providers

We share information necessary to deliver your orders, including:

  • name;

  • address;

  • contact details.

Review Applications

We may use review applications connected to our Shopify store to collect, manage and display customer reviews.

These applications may process personal information in order to provide their services.

Service Providers

We may use third-party providers that assist with:

  • website hosting;

  • analytics;

  • customer support;

  • email communication;

  • business operations.

We require service providers to handle personal information appropriately.

5. Shopify and Third-Party Processing

Because our website is hosted by Shopify, information submitted through our website may be processed by Shopify and Shopify applications used to operate our store.

These services may process information relating to:

  • customer accounts;

  • orders;

  • payments;

  • website activity;

  • reviews;

  • store functionality.

Shopify and third-party applications may process personal information according to their own privacy policies and legal obligations.

6. Social Media

We maintain a presence on social media platforms, including Instagram.

If you interact with us through social media, any information you provide or share may also be processed by the relevant social media platform according to its own privacy policy.

We are not responsible for the privacy practices of third-party social media platforms.

7. International Data Transfers

Some of our service providers, including Shopify and other technology providers, may process personal information outside the UK.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide, maintain and improve your shopping experience.

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit and allow certain features to function correctly.

How We Use Cookies

We may use cookies for purposes including:

Essential Website Functionality

Some cookies are necessary for our website to operate properly. These may enable functions such as:

  • shopping basket functionality;

  • secure checkout;

  • customer account access;

  • remembering your preferences;

  • maintaining website security.

These cookies are required for the website to function and cannot generally be disabled through our website settings.

Website Performance and Analytics

We may use cookies or similar technologies to help us understand how visitors use our website, including:

  • which pages are visited;

  • how customers navigate the website;

  • how our website performance can be improved.

This information helps us improve our products, services and customer experience.

Store Applications and Third-Party Services

Our Shopify store may use applications and third-party services that place or access cookies or similar technologies in order to provide their services.

These may include services that support:

  • customer reviews;

  • website functionality;

  • store management;

  • payment processing;

  • other features available through our website.

These third parties may process information according to their own privacy policies.

Future Marketing Technologies

If we introduce additional marketing tools, advertising services or similar technologies in the future, these may use cookies or similar technologies to help provide relevant communications or measure the effectiveness of marketing activities.

Where required by law, we will provide appropriate choices regarding non-essential cookies.

Managing Cookies

Most internet browsers allow you to control or delete cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our website, including account features, shopping basket functions or checkout processes.

For more information about managing cookies, please refer to your browser's help settings.

Shopify Cookies

Because our website is powered by Shopify, Shopify may use cookies and similar technologies necessary to provide secure online shopping functionality, process transactions and improve the performance of Shopify services.

Information collected through Shopify-related technologies may be processed by Shopify in accordance with its own privacy practices.

9. How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes it was collected, including:

  • fulfilling orders;

  • providing repair services;

  • maintaining business records;

  • managing accounts;

  • complying with legal obligations;

  • resolving disputes.

11. Your Data Protection Rights

Depending on your circumstances, you may have rights under UK data protection law, including the right to:

  • access your personal information;

  • request correction of inaccurate information;

  • request deletion of your information;

  • object to certain processing;

  • restrict certain processing;

  • request transfer of your information.

Where we rely on consent to process information, you may withdraw your consent at any time.

To exercise your rights, please contact us using the details below.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK supervisory authority:

Information Commissioner's Office (ICO).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements.

The latest version will always be available on our website, together with the date it was last updated.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

The Write Typer

Email: thewritetypershop@gmail.com